Claims support

What We Do:

• Pick up the damaged vehicle & clean up the debris - The highways agency can charge over £100 for these services
  
  
• Provide a courtesy vehicle - Whilst Insurers will sometimes offer a courtesy vehicle, in most cases it will not be suitable for commercial use. Our exclusive service provides you with a comparable (excluding modifications and fitted equipment) hire vehicle for up to 14 days, in the event of a Theft claim. Replacement hire vehicles offered include a 4-door 1L or 1.2L small car, or a van of up to 3.5T.
  
  
• Assist with the settlement of your claim as well as that of the other party - Whilst your Insurer will have their own claims department, the process can be delayed by lack of communication between them and the third parties involved.
  
  Our service will handle all aspects of the claim whether fault or non-fault, leading to a speedy recovery for all.

• Repair your vehicle to an industry leading standard (including windscreens) - Insurers will sometimes ask you to obtain several quotes before accepting and allowing repairs to commence. Our network of approved repairers will talk directly to your Insurer meaning you are back on the road as quickly as possible.

What We Do:

• Visit you at your premises within 24 hours of the incident - Complete Response gives you an expert in your corner who will deal directly with your insurer on your behalf, removing the hassle of you having to prepare and negotiate your claim
  
  
• Arrange for temporary repairs/emergency works - Your Complete Response expert can also give you practical advice about things you can do to reduce the impact of a loss or organise quotes to start remedial work or replace damaged goods.
  
  
• Prepare a detailed claim on your behalf - Complete Response will deal directly with your insurer on your behalf.
  
  
• Obtain estimates from Contractors - Insurers will sometimes ask you to obtain several quotes before accepting and allowing repairs to commence, our network of approved contractors will talk directly to your insurer meaning you are back in business as soon as possible.
  
  
• Negotiate with your Insurers - Negotiating with insurers can be a difficult and lengthy process. Complete Response provides you with professional advice from our expert, independent loss assessors, who will stand shoulder to shoulder with you, no matter how complicated or large the claim.

What We Do:

• Independent Claims Experts - we have access to insurance claims experts and can offer professional independent advice on a particular claim.
  
  
• Negotiate with your Insurers - Negotiating with insurers can be a difficult and lengthy process. Complete Response provides you with professional advice from our expert, independent loss assessors, who will stand shoulder to shoulder with you, no matter how complicated or large the claim.
  
  
• Prepare a detailed claim on your behalf - we will deal directly with your insurer on your behalf.
  
  
• Access to our unique document resource library - Self-service documentation is available via the document library including;
  
  - Health & Safety Manuals
  - Business Continuity Tool-kits
  - Risk Assessment & Method Statement Templates
  - Keep up to date with current legislative issues specific to your industry
  - Employment related literature
  
  & much more....